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An Owner of a Mall-Based Retail Shop Chain Has Asked

Question 25

Multiple Choice

An owner of a mall-based retail shop chain has asked front-line sales associates to attend a twice-yearly all-day meeting where they share ideas about possible new products, innovations, and ideas about improving work flow. What is the owner most likely attempting to implement?


A) job involvement
B) job enrichment
C) brainstorming
D) a culture audit

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