The University of Lalaland has decided to move to a new system in dealing with employee complaints. It has hired a retired judge whose job is to listen to employees' complaints and then try to seek solutions through negotiation and mediation. What is the most likely title of this person's job?
A) complaint officer
B) hearing judge
C) arbitrator
D) ombudsperson

Question

Quizplus · Accepted Answer

An ombudsperson is typically responsible for addressing complaints by investigating and proposing solutions, often through negotiation and mediation, which aligns with the duties described.

The University of Lalaland Has Decided to Move to a New