After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

Question

Quizplus · Accepted Answer

Hailey is displaying acceptance of criticism by thanking Lynda for the suggestion and stating she will remember it for future interactions, indicating she is open to feedback and willing to improve.

After Listening to Hailey, a New Employee, Discussing a Past