According to Ester Reiter's research on fast-food workers in Toronto, what were the workers trained to do?
A) to make the best food possible regardless of the ingredients available
B) to continue smiling regardless of how obnoxious customers may be
C) to advance their careers in the industry by undercutting other workers
D) to provide only mediocre service to elderly customers and youth

Question

Quizplus · Accepted Answer

Ester Reiter's research on fast-food workers in Toronto highlighted that workers were trained to maintain a friendly demeanor, continuing to smile regardless of customer behavior, as part of the service expectations in the fast-food industry.

According to Ester Reiter's Research on Fast-Food Workers in Toronto