The ________ measures customers' satisfaction and perceptions of quality of a representative sample of America's goods and services.
A) ISO 9000
B) ICE
C) Net Promoter Score (NPS)
D) American Customer Satisfaction Index (ACSI)
E) American Price Index (API)

Question

Quizplus · Accepted Answer

The American Customer Satisfaction Index (ACSI) is specifically designed to measure customers' satisfaction and perceptions of quality regarding a representative sample of the United States' goods and services.

The ________ Measures Customers' Satisfaction and Perceptions of Quality of a Representative