Patients often respond to questions that begin with the word why by

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Open-ended questions that begin with the words how,what,where,when,and who are usually more effective in eliciting the maximum amount of information than those that begin with the word why.Why questions can cause patients to become defensive and feel the need to somehow explain or defend their ideas and behaviors,which sets up an adversarial relationship between the nurse and patient.

Patients Often Respond to Questions That Begin with the Word