A patient tells the nurse that when the physician examined him,the physician did not seem to know what she was doing.The nurse responds,"The physicians at this hospital are very knowledgeable." The nurse's response is an example of which of the following?

Question

Quizplus · Accepted Answer

By stating,"The physicians at this hospital are very knowledgeable," the nurse is using an ineffective communication technique known as defending.

A Patient Tells the Nurse That When the Physician Examined