Which of the following control systems focuses on managing behaviors of employees rather than outcomes?

Question

Quizplus · Accepted Answer

Bureaucratic control systems rely on rules, procedures, and hierarchies to manage employee behavior and ensure compliance, rather than on outcomes. Budgets and standard operating procedures can also be used to establish expectations and provide guidance, but they may also focus on outcomes. Cultural control systems emphasize shared values and norms rather than explicit rules, but they too ultimately aim to guide employee behaviors. Therefore, option A is the only correct answer.

Which of the Following Control Systems Focuses on Managing Behaviors