A therapeutic massage service requires its therapists to keep a database on each customer and include in that database what was done on each visit for the customer's aches and pains. Which of the following service characteristics is the massage service trying to cope with?

Question

A therapeutic massage service requires its therapists to keep a database on each customer and include in that database what was done on each visit for the customer's aches and pains. Which of the following service characteristics is the massage service trying to cope with?

Quizplus · Accepted Answer

In order to provide quality customer service, service retailers will keep a database on each customer to provide consistent high-quality service upon their return.

A Therapeutic Massage Service Requires Its Therapists to Keep a Database