Lee Ann was overwhelmed by the heavy traffic outside of her local discount retailer. Her experience in the store was no better. The aisles were packed, and the lines were long. To Lee Ann, this discounter didn't consider the problem of ________ when choosing the site for the store.

Question

Quizplus · Accepted Answer

Congestion is an excess level of traffic that results in customer delays. There is an optimal level of congestion for customers. Too much congestion can make shopping slow, irritate customers, and generally discourage sales.

Lee Ann Was Overwhelmed by the Heavy Traffic Outside of Her