________ means to provide customer service personnel and sales associates that really want to help customers and provide prompt service.
A) Reliability
B) Assurance
C) Tangibility
D) Empathy
E) Responsiveness
Correct Answer:
Verified
Q18: A standardized service approach requires that service
Q19: Customers are satisfied when their expectations exceed
Q20: The steps in effective service recovery are
Q21: The _ can be closed by developing
Q22: When Donna ordered a refrigerator, she expected
Q24: When the customer's perception of the service
Q25: Autumn calls the most reputable plumber in
Q26: Karen ordered four books from Book Your
Q27: An electronic retailer surveys its customers to
Q28: Service excellence will occur only when the
A)
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