At the Sonic Drive-In Restaurant, Employees Are Timed to Measure

At the Sonic Drive-In restaurant, employees are timed to measure how quickly an order is taken and delivered to customers. When employees' performance consistently meets or exceeds the norms, the restaurant manager gives them a $10.00 bonus check. The purpose of this incentive is to reduce the

A) communication gap.
B) research gap.
C) standards gap.
D) knowledge gap.
E) brand gap.