Zander, an e-commerce company, hired over 50 workers to handle customer orders. As the company grew in size, the management recognized the need to maximize the productivity and efficiency of its workers. To achieve this, all aspects of the workers' jobs were studied carefully and their jobs were structured to help them work faster. The given scenario most likely illustrates the use of _____.
A) personnel management
B) scientific management
C) licensing
D) outsourcing

Question

Quizplus · Accepted Answer

The scenario illustrates the use of scientific management, which involves studying work processes and worker actions to increase productivity and efficiency. This approach, developed by Frederick Taylor, focuses on optimizing and simplifying jobs to improve productivity.

Zander, an E-Commerce Company, Hired Over 50 Workers to Handle