Wrapp Kitchen Inc., a restaurant chain, wants to increase worker productivity and efficiency. To achieve this, the management of the restaurant restructures the jobs of servers and chefs to maximize output and service delivery. The aim is to focus each and every employee activity toward maximizing productivity. This scenario most likely illustrates the concept of _____.

Question

Quizplus · Accepted Answer

The scenario illustrates the concept of scientific management, which focuses on improving economic efficiency and labor productivity through systematic study of work processes and worker activities.