In commenting on his company's responsibility for a massive oil spill in the Gulf of Mexico,Tony Hayward (CEO of BP)stated: "There's no one who wants this over more than I do.I would like my life back." This is an example of:

Question

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Hayward's statement reflects poor crisis management by showing insensitivity to the magnitude of the disaster and its impact on others, focusing instead on his personal inconvenience. This can damage public perception and trust in the company's ability to handle the crisis.

In Commenting on His Company's Responsibility for a Massive Oil