In carrying out their mission, suicide prevention centers and crisis hotlines use

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Suicide prevention centers and crisis hotlines use crisis intervention strategies to help callers in distress. These strategies focus on addressing the immediate crisis and providing emotional support to the individual. While licensed professionals may be involved in some centers or hotlines, many rely on trained volunteers who have been taught crisis intervention techniques. The use of the caller's name and family members may also be used, but this falls under the broader category of rapport-building and may not be applicable to every situation. Operational skills may be important for running the center or hotline efficiently, but they are not the primary focus of the suicide prevention mission.

In Carrying Out Their Mission, Suicide Prevention Centers and Crisis