Australia and New Zealand Banking Group Limited (ANZ) is the fourth largest commercial bank in Australia. ANZ assets total $46.1 billion, loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Australia. ANZ's mission is to create an exceptional customer experience internationally by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. Which of the following measures is least likely to be included in the financial perspective of ANZ's balanced scorecard?

Question

Quizplus · Accepted Answer

The financial perspective of a balanced scorecard typically includes measures that reflect the financial performance of the organization, such as profit margin, total loans outstanding, and demand for deposits. The prime interest rate offered is more related to the customer perspective or the internal business process perspective, as it influences customer satisfaction and the competitiveness of the bank's products, rather than directly reflecting the bank's financial performance.

Australia and New Zealand Banking Group Limited (ANZ) Is the Fourth