Australia and New Zealand Banking Group Limited (ANZ) Is the Fourth

Australia and New Zealand Banking Group Limited (ANZ) is the fourth largest commercial bank in Australia. ANZ assets total $46.1 billion, loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Australia. ANZ's mission is to create an exceptional customer experience internationally by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. ANZ could develop a balanced scorecard for: $\begin{array}{ll}\text { I } & \text { The organisation as a whole } \\\text { I } & \text { Individual branches } \\\text {III } & \text { Domestic branches only } \\\text { IV } &\text { International branches only }\end{array}$

A) II, III, and IV only
B) I, II, and IV only
C) I, II, and III only
D) I, II, III, and IV