Australia and New Zealand Banking Group Limited (ANZ) is the fourth largest commercial bank in Australia. ANZ assets total $46.1 billion, loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Australia. ANZ's mission is to create an exceptional customer experience internationally by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. All of the following measures could be included in a balanced scorecard for ANZ. Which is the most subjective?

Question

Quizplus · Accepted Answer

Leadership competence is the most subjective measure among the options because it involves qualitative assessments and can vary greatly depending on who is evaluating the leadership.

Australia and New Zealand Banking Group Limited (ANZ) Is the Fourth