Which of the following statements is NOT true regarding a Net Promoter Score (NPS) ?
A) The NPS is used to measure satisfaction by asking trainees to rate the likelihood of recommending training to a peer.
B) Trainees are categorized into detractors, permissives, and promotors.
C) The NPS is computed by subtracting the number of distractors from the number of promoters, dividing this number by the number of respondents, and then multiplying by 100.
D) None of the above-each statement is true.
Correct Answer:
Verified
Q1: _ relate(s) to whether trainees are using
Q2: Typically, _ are used to assess cognitive
Q3: It is estimated that 35% of organizations
Q4: If trainers are interested in the generalizability
Q6: _ refers to the ease with which
Q7: _ is (are) likely to be the
Q8: If a firm measures its sales volume
Q9: Which of the following is an affective
Q10: _ relate to trainees' attitudes toward training
Q11: It is estimated that 15% of organizations
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents