Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to ________.
A) increase the employees' self-efficacy
B) deter expectancies of the employees
C) create motor reproduction
D) raise the valence of the behavior

Question

Quizplus · Accepted Answer

Juan is trying to boost the employees' confidence in their ability to learn the new software by reminding them of their past success with learning software, which is essentially increasing their self-efficacy.

Juan, an Operations Manager, Has Been Assigned to Train a Group