Training and development has a direct influence on the development of social capital, but an indirect influence on the development of customer capital.

Question

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Training and development enhance employees' skills and competencies, directly contributing to social capital by fostering better communication, teamwork, and trust within the organization. However, its influence on customer capital is indirect, as improved employee performance and collaboration can lead to better customer service and satisfaction, thereby enhancing customer relationships and loyalty over time.

Training and Development Has a Direct Influence on the Development