According to Peter Frost (2003),the people who take on the emotional pain of others,and act like emotional sponges for the benefit of the whole organization,are known as ______.
A)emotional sponges
B)emotional handlers
C)toxic sponges
D)toxic handlers

Question

Quizplus · Accepted Answer

Peter Frost (2003) introduced the term "toxic handlers" to describe individuals in organizations who absorb and mitigate the negative emotions of others, acting as emotional buffers to protect the wider organization from the harmful effects of stress, conflict, and toxic emotions.

According to Peter Frost (2003),the People Who Take on the Emotional