________ occurs when a company compares its current performance against its own past performance, while ________ occurs when a company compares its current performance against the performance of its competitors.
A) Internal productivity; external productivity
B) Internal benchmarking; external benchmarking
C) Internal benchmarking; getting close to the customer
D) Statistical process control; external productivity
E) Internal quality/cost study; external quality/cost study

Question

Quizplus · Accepted Answer

Internal benchmarking is when a company compares its current performance against its own past performance, while external benchmarking is when a company compares its current performance against the performance of its competitors. Thus, option B correctly defines these terms. The other options either do not accurately define the terms or present unrelated concepts.

________ Occurs When a Company Compares Its Current Performance Against