Although Conflicts Are Not Necessarily Bad, It Is Important to Be

Although conflicts are not necessarily bad, it is important to be able to resolve them as well as possible. Think back to a recent conflict you have been involved in, and
a. based on what you have learned from the text, list the mistakes you think you made in trying to resolve it.
b. describe how you could have done things differently if you had used some of the techniques outlined in the text.
a. based on what you have learned from the text, list the mistakes you think you made in trying to resolve it.
b. describe how you could have done things differently if you had used some of the techniques outlined in the text.Some techniques for resolving conflict include stopping and listening, listening for the real message, admitting partial responsibility, showing that you're listening, acknowledging your anger, asking for clarification, making your requests explicit, and always remembering that life is not a zero-sum game, so go for the win-win solution.