Service experience tends to vary each time because:
A)services are not labor-intensive.
B)of the tangible element inherent in delivering services.
C)services can be easily separated from the point of consumption.
D)services are less customized than tangible products.
E)of the human element inherent in providing services.

Question

Quizplus · Accepted Answer

The human element inherent in providing services leads to variability because different people provide services in different ways, and even the same person can provide services differently at different times.

Service Experience Tends to Vary Each Time Because