Which of the following is true of services and their providers?
A)Service providers are more capital-intensive than labor-intensive.
B)The quality of the service experience is controlled by a service contact employee.
C)Service experience is usually constant irrespective of the person delivering or receiving it.
D)Services can be provided in an isolated environment,away from customers.
E)The degree of variation of inputs and outputs is negligible for services.

Question

Quizplus · Accepted Answer

The quality of the service experience is often significantly influenced by the service contact employee, as their skills, attitude, and behavior can directly affect the customer's perception of the service.

Which of the Following Is True of Services and Their