Maple Health Care,a chain of private hospitals and laboratories,finds it difficult to measure the productivity of its staff.Which of the following reasons can be attributed to this problem of service providers?
A)Services cannot be delivered at the point of consumption.
B)Services have a high degree of uniformity.
C)Service requirements vary from job to job.
D)Service experience remains constant each time.
E)Services require minimal customer contact.

Question

Quizplus · Accepted Answer

Service productivity measurement is challenging because the requirements can significantly vary from job to job, making standardization and comparison difficult.

Maple Health Care,a Chain of Private Hospitals and Laboratories,finds It