An airlines company having different departments for frequent travelers and occasional travelers illustrates _____ departmentalization.
A)product
B)functional
C)geographical
D)seniority
E)customer

Question

Quizplus · Accepted Answer

This is an example of customer departmentalization, where the organization structures its activities around the needs of different types of customers, in this case, frequent and occasional travelers.

An Airlines Company Having Different Departments for Frequent Travelers and Occasional