A typical first step in the collection of an overdue account is to ________________.

Question

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Making a telephone call to the customer is often the first step in the collection process for an overdue account. This approach is direct and personal, allowing for a discussion about the overdue payment and any potential issues the customer may be facing, and it provides an opportunity to negotiate a solution before taking more drastic measures.

A Typical First Step in the Collection of an Overdue