Managers who stop by and visit their service locations demonstrate ________.
A) high standards
B) a service vision
C) a laissez-faire leadership style
D) assurance
E) an in-the-field leadership style
Correct Answer:
Verified
Q44: Leaders with service vision view service quality
Q45: The SERVQUAL instrument is useful for performing
Q46: _ shows the difference between service delivery
Q47: A university administered the SERVQUAL survey to
Q48: _ shows the difference between actual customer
Q50: A university administered the SERVQUAL survey to
Q51: Gap 4 shows the difference between _.
A)
Q52: The two parts of the SERVQUAL survey
Q53: The SERVQUAL tool for assessing services quality
Q54: W. Edwards Deming developed the SERVQUAL survey
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