The 5w2h concept is labeled as such because a business process benchmarking project should result in the answers to five questions.
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Q33: Determining the current performance gap helps the
Q34: Describe the concept of performance benchmarking.
Q35: In performance benchmarking, the initiator firm focuses
Q36: The conversion process results in outputs that
Q37: Differentiate between an initiator firm and a
Q39: The first step in Xerox's 10-step process
Q40: Financial benchmarking involves direct interaction between the
Q41: Quality measures include objectives, policies, and procedures
Q42: _ requires the monitoring of key internal
Q43: _ are important for monitoring and tracking
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