The ________ customers are the ultimate people the company is trying to satisfy with its work.
A) capital
B) internal
C) primary
D) external
E) secondary
Correct Answer:
Verified
Q9: Which of the following is not a
Q10: _ management involves managing the mountain of
Q11: The _ phase of customer-relationship management involves
Q12: The _ model shows that a firm's
Q13: The _ process involves the transformation of
Q15: The second component of a complaint-resolution process
Q16: _ customers are the bill-paying receivers of
Q17: The process associated with resolving complaints is
Q18: The view of the customer that asserts
Q19: Customer _ is measured as the percentage
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