Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?
A) reliability
B) responsiveness
C) competence
D) credibility
E) courtesy

Question

Quizplus · Accepted Answer

Courtesy involves the politeness, respect, consideration, and friendliness of contact personnel, which are key aspects of service quality.

Which of the Following Determinants of Service Quality Involves Politeness