The ________ approach involves obtaining information from customers about the process they use to receive goods and services.
A) focus group
B) vendor managed inventory
C) knowledge management
D) critical-incident
E) customer-relationship management

Question

Quizplus · Accepted Answer

The critical-incident approach involves collecting detailed information from customers about specific instances where they interacted with a service or product, focusing on the process and experience.

The ________ Approach Involves Obtaining Information from Customers About the Process