The order winning criterion cannot be applied to service strategy.
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Q88: The Lundvall-Juran quality cost model states that
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Q91: Kanri refers to _.
A) quality control
B) employee
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Q94: The key to the Hill model for
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Q96: What is the Lundvall-Juran Quality Cost Model?
Q97: Differentiation is achieved by a competitor if
Q98: Explain quality as a core competency.
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