The European Quality Award focuses on those things that lead to customer service and improved products, whereas the Baldrige criterion focuses on employee satisfaction as an outcome of the quality system.
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Q34: Which of the following Baldrige criteria is
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Q38: Americans have a command-and-control approach to quality
Q40: The basis of the Baldrige model is
Q41: The Baldrige criteria specify which tools, techniques,
Q42: The examiners for the Baldrige Award demonstrate
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Q44: In the _ approach, the scores required
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