What is the primary contribution of Armand Feigenbaum?
A) the concept of benchmarking
B) his assertion that the entire organization should be involved in improving quality
C) the zero-defects approach to quality improvement
D) his emphasis on total involvement of the operating employees in improving quality
E) the quality loss function and the concept of robust design

Question

Quizplus · Accepted Answer

Armand Feigenbaum is best known for his concept of Total Quality Control, which emphasizes that quality is a responsibility shared by all members of an organization, not just the quality control department.

What Is the Primary Contribution of Armand Feigenbaum