A ________ perspective on quality involves a subjective assessment of the efficacy of every step on the process for the customer.
A) cultural
B) value-added
C) operations
D) strategic management
E) financial

Question

Quizplus · Accepted Answer

The value-added perspective focuses on evaluating each step of a process to ensure it adds value for the customer, which involves a subjective assessment of its efficacy.

A ________ Perspective on Quality Involves a Subjective Assessment of the Efficacy