If you walk into your prospect's office and she says, "I'm sorry, but there's no use in our talking. I am satisfied with my current suppliers. Thanks for coming by." You should use a ________ question to move the conversation from the negative ground to a more positive condition.
A) direct
B) nondirective
C) rephrasing
D) directional
E) redirect

Question

Quizplus · Accepted Answer

A redirect question is designed to shift the conversation from a negative or unproductive area to a more positive or open-ended topic, which can help in overcoming objections and engaging the prospect in further discussion.

If You Walk into Your Prospect's Office and She Says