You are training a new suicide hotline volunteer based on the work of the Los Angeles Suicide Prevention Center. List and explain to the volunteer the five goals for handling each call received.

Question

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The Answer is Sure, here are the five goals for handling each call received at the Los Angeles Suicide Prevention Center:

1. Establish rapport and trust: The first goal is to establish a connection with the caller and build trust. This can be done by actively listening, showing empathy, and creating a safe and non-judgmental space for the caller to express their feelings.

2. Assess the caller's immediate safety: It's important to assess the caller's immediate risk of harm to themselves. This involves asking direct questions about their current state of mind, any plans or means they may have for self-harm, and their access to support or resources.

3. Explore the caller's reasons for living and dying: The volunteer should explore the caller's reasons for wanting to die, as well as any reasons for wanting to live. This can help the volunteer understand the caller's perspective and identify potential sources of support or hope.

4. Collaboratively develop a safety plan: The volunteer and the caller should work together to develop a safety plan that includes coping strategies, support networks, and professional resources. This plan should be tailored to the caller's specific needs and circumstances.

5. Provide appropriate referrals and follow-up: The final goal is to provide the caller with appropriate referrals to mental health professionals, support groups, or other resources. The volunteer should also offer to follow up with the caller to ensure they are connected to the help they need.

By following these goals, the volunteer can effectively support and assist callers in crisis while adhering to the best practices of the Los Angeles Suicide Prevention Center.

You Are Training a New Suicide Hotline Volunteer Based on the Work