At a Suicide Prevention Center, You Hear a Counselor Say

At a suicide prevention center, you hear a counselor say, "Can you tell me what you think are the most important factors that are making you feel hopeless right now? If you could change three things about your life, what would they be?" Which of the goals and techniques of suicide prevention do these questions BEST represent?

A) Formulating a plan
B) Assessing suicide potential
C) Understanding and clarifying the problem
D) Assessing and mobilizing the caller's resources