Most services offered by a healthcare facility are not tangible,meaning they cannot be seen or felt;therefore patients look for surrogates,which include

Question

Quizplus · Accepted Answer

Patients often use the physical aspects of a healthcare facility, such as its office location, size, and layout, as surrogates to judge the quality of services because these services are intangible and cannot be directly assessed before use.

Most Services Offered by a Healthcare Facility Are Not Tangible,meaning