When you encounter someone who is resistant to change
A)confront the person aggressively.
B)overcome resistance with logic.
C)empathize with the person's concerns.
D)tell that person to quit whining and get back to work.

Question

Quizplus · Accepted Answer

C)When people in a group resist change, express understanding and bring their issue out into the open where it can be dealt with directly. Encourage the person to express his or her objections to the change, and resolve the issue firmly and fairly.

When You Encounter Someone Who Is Resistant to Change