A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in
A)content listening.
B)empathic listening.
C)critical listening.
D)sustained listening.

Question

Quizplus · Accepted Answer

B)When the issue involves emotions and feelings, empathic listening should be employed. Rather than immediately telling the speaker what to do, it is important simply to let the speaker have his or her say and to listen intently to show that you understand and that you sympathize. Once the speaker feels that the issue has been truly "heard," you can move on to more practical issues, like how to schedule the leave of absence.

A Reliable Employee You Supervise Has Come to Speak with You