Scenario 15-1. Joey owns a small business called Joey's Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.
-In Scenario 15-1, Joey needs to gather all information about the delivery driver job before he can hire effectively and efficiently. This is called ______.

Question

Quizplus · Accepted Answer

Job analysis is the process of gathering, documenting, and analyzing information about a job to hire effectively and efficiently. It includes understanding the tasks, responsibilities, skills, and qualifications needed for the job, which Joey needs to do before hiring new delivery drivers.