If you plan to grant a claim made by a customer who's clearly at fault,
A)pinpoint the customer's shortcomings to discourage future mistakes.
B)discourage future mistakes without insulting the customer.
C)scold the customer to discourage future mistakes.
D)post the situation on social media to discourage future mistakes.

Question

Quizplus · Accepted Answer

B)When you're granting a claim and the customer is at fault, try to discourage future mistakes without insulting the customer.

If You Plan to Grant a Claim Made by a Customer