Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is most likely a concern for the restaurant chain?
A) service intangibility
B) service perishability
C) customer participation
D) product bundling and compatibility

Question

Quizplus · Accepted Answer

Service perishability refers to the fact that services cannot be stored for later sale or use. If a service is not used at the time it is produced, like seating capacity at a restaurant, it is wasted. Empty tables at Red Lobster indicate lost revenue opportunities due to the perishable nature of their service.

Multiple Tables at Red Lobster Were Empty Yesterday Afternoon