________ is the process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods.
A) Total quality management
B) Statistical process control
C) Benchmarking
D) Scorecarding

Question

Quizplus · Accepted Answer

Benchmarking is the process where a company compares its processes and performance metrics to industry bests or best practices from other companies. This involves looking at how other firms achieve high performance levels and then either copying or enhancing those methods.

________ Is the Process of Legally and Ethically Studying How