MrAnd MrsWray Are Very Upset Because of an Incident That Happened

Mr.and Mrs.Wray are very upset because of an incident that happened to their son.They believe the teacher should have known their son was being bullied on his way to school and could have prevented yesterday's bus stop event.The teacher believes he did everything he could in light of school policies but also agrees that something must be done to help this student.What should this teacher do when confronted with these upset family members?

A) look for common ground and mutually acceptable solutions
B) take the blame for the incident and ask for the families' forgiveness
C) explain the school's policy in a matter-of-fact way and why it's not his fault
D) ask a union representative to attend the meeting